Support and managed services

Get lasting value from your Microsoft technology investments by leveraging Spanish Point's specialised support capabilities.

Spanish Point Technologies offer all our customers up to 24/7 cover 365 days a year annual and draw-down support capabilities. 

Microsoft environment management

We work closely with customers to support and manage Azure, Dynamics 365, and Microsoft 365 environments, helping organisations navigate rapid technology change through dependable managed services.

 

This approach allows organisations to focus on their core business while we ensure their Microsoft environments are stable, secure, and optimised for performance.

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Expert support, end to end

We bring extensive experience designing, building, and supporting complex business systems. Our dedicated teams handle both application and infrastructure break/fix support, alongside fully managed services that ensure seamless day-to-day operations.

 

We provide a baseline incident support service through annual or draw-down SLAs, with optional enhanced services including 24/7 critical incident cover 365 days a year, proactive health checks and preventative maintenance, as well as access to our automated cloud services catalogue

Automated cloud management platform service catalogue

Azure AD B2C
Data and analytics
Matching Engine
Modern Web App
Monitoring Pack
Power BI
SFTP Service
Smart AIM Assessment
Smart AIM Library
Smart Workplace
Virtual Machine
Virtual Network

What's included?

Incident support
Incident support

Responsive break/fix support available through annual or draw-down agreements, giving you direct access to our support desk and experienced consultants when issues arise.

System enhancement consultancy
System enhancement consultancy

Access to consultancy days for small enhancements or development work, allowing you to request changes that improve or extend your existing solutions.

Proactive technology updates
Proactive technology updates

We actively monitor technology and platform updates, assessing relevance and applying changes in line with Microsoft best practices to keep your systems current.

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PARTNER-LED SERVICE

Cloud Solution Provider (CSP)

As a Microsoft Cloud Solution Provider, we deliver subscription management alongside billing, technical, and account support, giving customers a single, trusted partner for their Microsoft cloud services.

 

Spanish Point supports everything from service selection and provisioning to usage guidance, billing queries, and issue resolution, ensuring your cloud services are deployed effectively and supported throughout their lifecycle.

Proactive cloud maintenance

System monitoring
System monitoring

We continuously monitor your systems and automatically flag potential issues, allowing us to act early and manage incidents before they disrupt your business.

Software upgrades and patching
Software upgrades and patching

Regular operating system and Microsoft server updates, including SharePoint and SQL Server, applied in line with agreed patching policies to keep systems secure and up to date.

Backup and recovery
Backup and recovery

Azure-based backups for selected virtual machines, aligned to agreed schedules, with annual disaster recovery testing to ensure data can be restored when needed.

Additional services

  • Licence and subscription management

  • Quarterly service reviews

  • Support tailored to customer-specific requirements

Get support that works

Talk to our team about dependable support and managed services for your technology environment.